Terms And Conditions Of Use
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" in the top right corner and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following credit and debit cards for payment: Visa, Mastercard, Maestro, Switch, Delta, Solo, and Electron.
Delivery
The majority of orders delivered to UK addresses are dispatched the same day, via Courier services. Therefore, you can expect to receive your items within 1-2 working days after you have placed your order. European shipping is 3-5 working days - as is USA shipping.
Returns/Guarantees Policy
Xtreme Distribution will replace any defective part free of charge within 12 months of initial purchase. This does not include damaged components that have been incorrectly mounted/abused or have been involved in an accident. Any replacement defective component must be tested by an authorised member of Xtreme Distribution. before replacement.
Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase. When first trying out your new camera, please do so somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained stuff. Goods that include software: Any item which includes software must be returned with the software unopened.
Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Xtreme Distribution. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Xtreme Distribution shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
Xtreme Distribution takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 0844 4125795 , where our customer support team will gladly be of assistance. All your feedback is appreciated.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK , 15% VAT is added.
Credit Card Safety
At TheXCam.com, the customer always comes first, and this means 100% security for your online transactions, by using an encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case
Contacting Us
If you need to reach us, please email us on info@thexcam.com, alternatively, you can call or fax us on +44 (0)1623 424 554, or write to us at Office 18, North Notts Business Centre, Mansfield, Nottinghamshire, NG18 1QL, England.
Returns Policy
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 14 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt. Please contact us by email or phone before returning any goods, so we can give you a specific returns number.
In the case of faulty goods we guarantee all items for a period of 12 months from the purchase date. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.
As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.